Effective Date: July 15, 2025
Neer Intelligence, LLC (“NEER”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, share, sell, and retain your personal information when you visit our website https://www.neer.ai (“Site”) and use our Services, such as our water, wastewater, stormwater, electric and gas, and public works models (“Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy. It is our policy to respect your privacy and comply with any applicable law and regulation regarding any Personal Information we may collect about you. By using our Site and Services, you agree to the collection and use of information in accordance with this policy.
For purposes of this Privacy Policy, the term “Personal Information” is any information about you which can be used to identify you. This includes information about you as a person (such as name, address, and email), your devices, payment details, and even information about how you use our website or service. In the event our Site or Services contain links to third-party sites and services, please be aware that those sites and services have their own privacy policies. After following a link to any third-party content, you should read their posted Privacy Policy information about how they collect and use Personal Information.
1. Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. Below describes the categories of specific types of personal information we collect.
Information We Collect Directly From You.
Information that you directly submit to us through our Services may include:
Contact details
including name, address, phone number, and email address.
Account information
including your username, password, and other information used for account security purposes.
Customer support information
including the information you choose to include in communications with us, for example, when sending a message through the Services.
Information We Collect About Your Usage.
We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels and similar technologies. Usage may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.
Information We obtain from Third Parties.
We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
Companies who support our Site and Services.
Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
2. Purposes for Collecting your Personal Information
We only collect and use your Personal Information when we have a legitimate reason for doing so. In which instance, we only collect Personal Information that is reasonably necessary to provide our Services to you.
We may collect, hold, use, and disclose information for the following purposes, and Personal Information will not be further processed in a manner that is incompatible with these purposes:
to provide you with and maintain our core features and services
to aggregate and anonymize usage data for internal analytics
to enable you to customize or personalize your experience of our services
to contact and communicate with you regarding your account for analytics, market research, and business development
to troubleshoot issues, analyze performance, and develop new features
to support internal business functions, such as workforce risk management
to respond to support requests, feedback, or legal inquiries
to comply with our legal obligations and resolve any disputes that we may have for security and fraud prevention
and to ensure that our services are safe, secure, and used in line with our terms of use for technical assessment
3. Sources from which Personal Information is Collected
The following outlines the different sources we collect your data from:
Log Data.
When you visit our Site, our servers may automatically log the standard data provided by your web browser or application data. It may include your device’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details about your visit.
Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual people.
Device Data.
When you visit our Site or interact with our Services, we may automatically collect data about your device, such as: Device Type Operating System, Unique device identifiers, Device settings, Geo-location data.
Personal Information.
We may ask for Personal Information — for example, when you contact us — which may include one or more of the following: Name, Email, Phone number, Account information.
Transaction Data.
Transaction data refers to data that accumulates over the normal course of operation on our services. This may include transaction records, stored files, account profiles, analytics data, and other metrics, as well as other types of information, created or generated, as users interact with our services.
Website Data.
When you visit our Site we may collect your data when you perform any of the following: Register for an account; Sign up to receive updates from us via email or social media channels; Contact us via email; When you mention us on social media.
4. Legal Bases for Collecting and Processing Your Personal Information
We will only collect and use your Personal Information when we have a legal right to do so. In which case, we will collect and use your Personal Information lawfully, fairly, and in a transparent manner.
Our lawful bases depend on the services you use and how you use them. This means we only collect and use your information on the following grounds.
Consent From You.
Where you give us consent to collect and use your Personal Information for a specific purpose. You may withdraw your consent at any time using the facilities we provide; however, this will not affect any use of your information that was provided prior to your withdrawal of consent. If you have any further enquiries about how to withdraw your consent, please feel free to enquire using the details provided in the Contact Us section of this Privacy Policy.
Performance of a Contract or Transaction.
Where you have entered into a contract or transaction with us, or in order to take preparatory steps prior to our entering into a contract or transaction with you. For example, if you purchase a service from us, we may need to use your personal and payment information in order to process and deliver your order.
Our Legitimate Interests.
Where we assess it is necessary for our legitimate interests, such as for us to provide, operate, improve and communicate our services. We consider our legitimate interests to include research and development, understanding our audience, marketing and promoting our services, measures taken to operate our services efficiently, marketing analysis, and measures taken to protect our legal rights and interests.
Compliance with Law.
In some cases, we may have a legal obligation to use or keep your Personal Information. Such cases may include (but are not limited to) court orders, criminal investigations, government requests, and regulatory obligations. If you have any further enquiries about how we retain Personal Information in order to comply with the law, please feel free to enquire using the details provided in the Contact Us section of this Privacy Policy.
5. How We Disclose Your Personal Information
We do not sell your personal information, however, in certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:
With vendors or other third parties who perform services on our behalf (e.g., payment processing, data analytics, cloud storage)
In connection with a business transaction such as a merger or bankruptcy
to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others
6. Data Security
When we collect and process Personal Information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification. In order to do this we maintain and use a multi-layered security program, including: encryption, access controls, and audit logs.
Although we will do our best to protect the Personal Information you provide to us, we advise that no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security. If you believe that any Personal Information you provided to us is no longer secure, please notify us immediately via our website or by email at support@neer.ai.
7. Cookies
Like many websites, we use Cookies on our Site. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
8. Your Rights
To exercise your rights, contact us at support@neer.ai.
Your choice.
By providing Personal Information to us, you understand we will collect, hold, use, and disclose your Personal Information in accordance with this Privacy Policy. You do not have to provide Personal Information to us, however, if you do not, it may affect your use of our Site and Services offered on or through it.
Information from third parties.
If we receive Personal Information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing Personal Information about somebody else, you represent and warrant that you have such person’s consent to provide the Personal Information to us.
Access.
You may request details of the Personal Information that we hold about you.
Correction.
If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this Privacy Policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.
Non-discrimination.
We will not discriminate against you for exercising any of your rights over your Personal Information. Unless your Personal Information is required to provide you with a particular service or offer (for example processing transaction data), we will not deny you goods or services and/or charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties, or provide you with a different level or quality of goods or services.
Downloading of Personal Information.
We provide a means for you to download the Personal Information you have shared through our Site and Services. Please contact us for more information.
Notification of data breaches.
We will comply with laws applicable to us with respect to any data breach.
Complaints.
If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us at support@neer.ai and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.
Restrict.
You have the right to request that we restrict the processing of your Personal Information if (i) you are concerned about the accuracy of your Personal Information; (ii) you believe your Personal Information has been unlawfully processed; (iii) you need us to maintain the Personal Information solely for the purpose of a legal claim; or (iv) we are in the process of considering your objection in relation to processing on the basis of legitimate interests.
Objecting to processing.
You have the right to object to processing of your Personal Information that is based on our legitimate interests or public interest. If this is done, we must provide compelling legitimate grounds for the processing which overrides your interests, rights, and freedoms, in order to proceed with the processing of your Personal Information.
Data portability.
You may have the right to request a copy of the Personal Information we hold about you. Where possible, we will provide this information in CSV format or other easily readable machine format. You may also have the right to request that we transfer this Personal Information to a third party.
Deletion.
You may have a right to request that we delete the Personal Information we hold about you at any time, and we will take reasonable steps to delete your Personal Information from our current records. If you ask us to delete your Personal Information, we will let you know how the deletion affects your use of our website or products and services. There may be exceptions to this right for specific legal reasons which, if applicable, we will set out for you in response to your request. If you terminate or delete your account, we will delete your Personal Information within 30 days of the deletion of your account. Please be aware that search engines and similar third parties may still retain copies of your Personal Information that has been made public at least once, like certain profile information and public comments, even after you have deleted the information from our services or deactivated your account.
9. Data Retention
We keep your Personal Information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this Privacy Policy. For example, if you have provided us with Personal Information as part of creating an account with us, we may retain this information for the duration your account exists on our system. If your Personal Information is no longer required for this purpose, we will delete it or make it anonymous by removing all details that identify you.
However, if necessary, we may retain your Personal Information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.
10. International Transfers
Your information may be transferred and processed in countries other than your own. We use appropriate safeguards to protect data during such transfers.
The GDPR distinguishes between organizations that process Personal Information for their own purposes (known as “data controllers”) and organizations that process Personal Information on behalf of other organizations (known as “data processors”). We are a Data Controller and/or Processor with respect to the Personal Information you provide to us.
11. Disclosure of Personal Information to Third Parties
We may disclose Personal Information to a parent, subsidiary, affiliate of NEER, or third-party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, App platform service providers, data storage, hosting and server providers, analytics, error loggers, debt collectors, maintenance or problem-solving providers; marketing providers, professional advisors, and payment systems operators; our employees, contractors, and/or related entities; our existing or potential agents or business partners; credit reporting agencies, courts, tribunals, and regulatory authorities, in the event you fail to pay for goods or services we have provided to you; courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise, or defend our legal rights; third parties, including agents or sub-contractors, who assist us in providing information, products, services, or direct marketing to you; third parties to collect and process data; an entity that buys, or to which we transfer, all or substantially all of our assets and business.
Third parties we currently use include:
Amazon Web Services
Stripe
Google Analytics
Mapbox
12. Business Transfers
If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include data, including your Personal Information, among the assets transferred to any parties who acquire us. You acknowledge that such transfers may occur, and that any parties who acquire us may, to the extent permitted by applicable law, continue to use your Personal Information according to this policy, which they will be required to assume as it is the basis for any ownership or use rights we have over such information.
13. Limits to Our Policy
Our Site may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, we cannot accept responsibility or liability for their respective privacy practices.
14. Children's Privacy
Our Site and Services are not directed to individuals under the age of 13. We do not knowingly collect or use any Personal Information from users under 13 years of age. If we learn that we have collected Personal Information from someone under 13, we will take steps to delete the Personal Information as soon as possible.
15. Changes to This Policy
At our discretion, we may change our Privacy Policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this Privacy Policy, we will post the changes here at the same link by which you are accessing this Privacy Policy with an updated Effective Date.
If the changes are significant, or if required by applicable law, we will contact you (based on your selected preferences for communications from us) and all our registered users with the new details and links to the updated or changed policy.
If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your Personal Information.
16. Contact Us
If you have any questions or concerns regarding your privacy or about this Privacy Policy, you can contact us at support@neer.ai.